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geer
support

Software maintenance and support services

Software maintenance services are necessary to keep your digital solution running smoothly and ensure success in a constantly changing technological landscape. Dewais has vast experience in developing software systems of any complexity, providing maintenance assistance, and guaranteeing long-time support. Get a high-quality digital solution from us with IT maintenance and support included in the package.
Background
Our services

What We Offer

Alteration and Redesigning

You can request one of several modification models of software maintenance and support. The exact way of improving your app’s functionality depends on your current challenges and the functionality of your digital solution.

What you’ll get:

  • Checkout of your current operating functions
  • Modifications in data format and support utility (on request)
  • Reconfiguring hardware and operating system (if needed)

 

Bug Fixes

Even with careful QA testing, your app may have glitches and errors after launch. Our software support solutions cope with these issues. We’ll jump in as soon as we hear about your problem and fix it quickly, either remotely or onsite.

What you’ll get:

  • Bug removal
  • Eradication of glitches
  • A stable algorithm for coping with errors in logic, code, and design

Improvements and Additions

Prior to the software launch, our team can consult on and provide the necessary changes: add new features, improve the code, and edit the malfunctions. With our expert guidance and hands-on assistance, there are no limits to what your product can become.

What you’ll get:

  • Refined software code
  • Recommendations on necessary insertions and deletions
  • Action plan for software changes

Future-Proofing Plan

Over time, as your business grows and evolves, you may find it necessary to change your current software. That’s why after completing support for software tasks, we offer a flexible future-proofing plan. It lets you adjust your existing infrastructure without downtime.

What you’ll get:

  • Analysis of your future needs and possible concerns
  • A detailed proposal on how to introduce the necessary changes
  • Predictions on user feedback
Case Studies

Our Case Studies

#eVoting

iViche

iViche is a Ukrainian custom secure poll platform that works as a mobile and desktop solution. After delivering an alpha version of the software within six months, we keep working on it after launch. Currently, the platform can host up to 10k simultaneous active users and up to 10mln users in total, and we keep providing software support services for this software.

#EdTech

Lingu

In this project, our task was to deliver an MVP within six months that offers a new language learning process in the EdTech industry. After successfully managing this task, we increased the team and started providing support and maintenance services for the solution made.

#HRTech

ZIZO

Zizo HRTech platform manages Big Data about human resources and converts it into actionable insights. While working on the solution, we introduced a quick search feature that can update stats and search the requested information within several seconds only. We keep supporting the ecosystem and introducing new features to improve the user experience even more.

OUR TECHNOLOGIES

Technologies We Use

As a software support company, we adopt the latest technologies. Thus, you can use the best service possible. We see our task as reducing the possibility of bugs and glitches to the maximum. Our software solutions are done by the best minds in the market, working in a creative environment of constant learners. With everything in one place, we are ready to exceed your expectations.

  • Java

    Java

  • NODE.JS

    NODE.JS

  • REACT

    REACT

  • Nest

    Nest

  • MongoDB

    MongoDB

  • PHP

    PHP

  • Scala

    Scala

  • Kafka

    Kafka

  • Docker

    Docker

  • CSS

    CSS

  • HTML

    HTML

  • Laravel

    Laravel

  • AWS

    AWS

  • Angular

    Angular

  • Azure

    Azure

  • Android

    Android

  • Ruby

    Ruby

  • Symfony

    Symfony

Our process

Our IT Maintenance and Support Process

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Discovery

We conduct a thorough discovery process to determine what is most important for your business. At the discovery stage, we’ll collect project requirements, investigate your documentation, clarify process details, and develop maintenance objectives.

Program Analysis

Our experienced team members will work closely with you to analyze the existing infrastructure, technology, and processes in place. Next, we'll rely on our insights and analytics to understand your app from within and offer a suitable solution for its maintenance.

Strategy Proposal

Together with our clients, we plan for the future by assessing the opportunities and challenges their business may face in the next few years. Our support team will present a detailed vision with proposed steps that can be implemented right after your approval.

App Safety Evaluation

We deploy software support solutions to investigate your scaling potential and extend your current IT architecture accordingly. This way, our implementations will address the current challenges and potential growth problems in the near future.

Testing

We test all of our planned changes on a server before they go live. Our rigorous testing procedures will assure your users get a bug-free and smoothly running app, and all the changes we’ve implemented will work fine and won’t disrupt the future maintenance process.

Launch and Monitoring

After implementation, we keep monitoring to ensure everything runs smoothly and you have nothing to worry about. Our maintenance specialists have vast experience in managing complex support-related issues and carefully keep a record of them for the future.
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Our benefits

Benefits of Our Software Maintenance and Support Services

To provide comprehensive end-to-end software maintenance services, we work with experts. This way, we have all the skills, experience, and expertise needed to repair, maintain, upgrade and resolve any type of IT issues you may be facing with your software:

  • Maintaining your software up-to-date. We provide regular updates to your software to keep it running smoothly. Also, you’ll always have access to the latest features — at times, even before your competitors release them.

  • Strengthening your development team. We'll train your employees on how to use the software we’ve fixed so they can work more efficiently and solve complex maintenance challenges quickly and effectively.

  • Constant app monitoring. We offer 24/7 remote record keeping to identify problems before they escalate into downtime or data loss. We fix them so fast that you will know about them only from our report on the work done.

  • A proactive approach to bug fixing. We will help you avoid being stuck in a cycle of reacting to issues that prevent you from focusing on your business.

Reviews

What our clients say?

Ihor Yurchenko

I highly recommend Dewais to everyone who needs good software developers.We have been working together for 2 years and will work further. The team is skillful and reliable. They built a secured and scalable online voting platform for us and met the deadline just in time.

Yannick Tessier

Dewais provided skilled developers that delivered consistent work that was critical to the product’s success. They're flexible, responsive, and engaged. Their open-minded approach makes them stand out.

Jean-Pierre Scheyvaerts

Dewais developed the frontend of an app for mobile and desktop use. The app is easily accessible and everything was delivered exactly as we asked for. They were effortless and correctly followed the design.

Contact Us

Do you struggle with your current digital solution and want to maximize its effectiveness and eliminate bugs? Our team is ready to become your reliable software maintenance and support partner. Just share your concerns — and we will start addressing them right away.

FAQ

frequently asked questions

What are software maintenance and support services?

The range of software support solutions is wide, and the exact choice depends on your project needs and current challenges. Among possible services, you can request operating system updates, app server migration, full-stack security and vulnerability support, DevOps consulting services, performance testing, monitoring and optimizing, and ongoing app enhancement.

How much does it cost to avail of IT maintenance and support?

We need to understand your specific situation to make an estimate and provide you with a final quotation. In particular, your business needs, current app complexity, and scope of future services will determine the final IT pricing. We respect the budget of our clients and will provide you with a price that will make sense for your business.

What are the advantages of software support solutions?

After requesting software maintenance services, you’ll get an app that runs smoothly, contains up-to-date features, addresses your future scaling ambitions, adopts a proactive approach to managing bugs and glitches, is easy to maintain for your team and constantly monitored.